/* IEL Chat ao vivo: botão e janela no site. Cores da vitrine (verde #0fc286). */
.iel-chat{--ch-verde:#0fc286;--ch-verde-esc:#0a9466;--ch-escuro:#12201c;--ch-linha:#e3e7e6;--ch-suave:#5d6866;--ch-fundo:#f4f6f5;position:fixed;right:18px;bottom:18px;z-index:99990;font-family:inherit;font-size:15px;line-height:1.4;color:#1f2624;text-align:left}
.iel-chat.iel-chat--esquerda{right:auto;left:18px}
.iel-chat[hidden],.iel-chat [hidden]{display:none !important}
.iel-chat *,.iel-chat *::before,.iel-chat *::after{box-sizing:border-box}
.iel-chat a{color:var(--ch-verde-esc);text-decoration:underline}
.iel-chat button{font-family:inherit;letter-spacing:normal;text-transform:none}



/* Botão flutuante */
.iel-chat .iel-chat__bolha{position:relative;display:flex;align-items:center;gap:10px;margin:0;border:2px solid rgba(255,255,255,.85);border-radius:999px;padding:12px 20px 12px 14px;background:var(--ch-verde);color:#04241d;font-size:15px;font-weight:700;line-height:1.2;cursor:pointer;box-shadow:0 6px 24px rgba(0,0,0,.28)}
.iel-chat .iel-chat__bolha:hover,.iel-chat .iel-chat__bolha:focus{background:#13d696;color:#04241d}
.iel-chat .iel-chat__bolha:focus-visible{outline:3px solid var(--ch-escuro);outline-offset:3px}
.iel-chat .iel-chat__bolha svg{flex:none;width:26px;height:26px}
.iel-chat .iel-chat__ponto{position:absolute;left:33px;top:8px;width:11px;height:11px;border-radius:50%;background:#fff;border:2px solid var(--ch-verde-esc);animation:iel-chat-pulso 2s ease-in-out infinite}
.iel-chat.iel-chat--offline .iel-chat__ponto{display:none}
.iel-chat.iel-chat--offline .iel-chat__bolha{background:var(--ch-escuro);color:#fff}
@keyframes iel-chat-pulso{50%{transform:scale(.7)}}
@media (prefers-reduced-motion:reduce){.iel-chat .iel-chat__ponto{animation:none}}
.iel-chat .iel-chat__badge{position:absolute;right:-4px;top:-6px;min-width:22px;height:22px;border-radius:999px;padding:0 6px;background:#e5484d;color:#fff;font-size:12px;font-weight:700;line-height:22px;text-align:center}
.iel-chat.iel-chat--aberto .iel-chat__bolha{display:none}



/* Convite que aparece uma vez por sessão */
.iel-chat .iel-chat__convite{position:absolute;right:0;bottom:calc(100% + 12px);width:250px;background:#fff;border:1px solid var(--ch-linha);border-radius:14px;padding:12px 34px 12px 14px;box-shadow:0 6px 24px rgba(0,0,0,.14);font-size:14px;cursor:pointer}
.iel-chat.iel-chat--esquerda .iel-chat__convite{right:auto;left:0}
.iel-chat .iel-chat__convite b{display:block;margin:0 0 2px}
.iel-chat .iel-chat__convite-x{position:absolute;right:6px;top:6px;width:24px;height:24px;border:0;border-radius:50%;padding:0;background:transparent;color:var(--ch-suave);font-size:18px;line-height:24px;cursor:pointer}



/* Janela */
.iel-chat .iel-chat__janela{display:flex;flex-direction:column;width:370px;height:min(580px,calc(100vh - 36px));background:#fff;border-radius:16px;overflow:hidden;box-shadow:0 12px 44px rgba(0,0,0,.28)}
.iel-chat .iel-chat__cab{display:flex;align-items:center;gap:12px;padding:14px 12px 14px 16px;background:var(--ch-escuro);color:#fff}
.iel-chat .iel-chat__avatar{position:relative;flex:none;width:42px;height:42px;border-radius:50%;background:var(--ch-verde);color:#04342c;font-size:18px;font-weight:700;line-height:42px;text-align:center}
.iel-chat .iel-chat__avatar::after{content:"";position:absolute;right:0;bottom:0;width:12px;height:12px;border-radius:50%;background:var(--ch-verde);border:2px solid var(--ch-escuro)}
.iel-chat.iel-chat--offline .iel-chat__avatar::after{background:#9aa5a2}
.iel-chat .iel-chat__quem{flex:1;min-width:0}
.iel-chat .iel-chat__nome{display:block;font-size:16px;font-weight:700;line-height:1.25}
.iel-chat .iel-chat__cargo,.iel-chat .iel-chat__status{display:block;font-size:12.5px;color:#b9c2bf;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.iel-chat .iel-chat__status{color:var(--ch-verde)}
.iel-chat.iel-chat--offline .iel-chat__status{color:#d6dcda}
.iel-chat .iel-chat__fechar{flex:none;width:36px;height:36px;margin:0;border:0;border-radius:50%;padding:0;background:transparent;color:#fff;font-size:26px;line-height:36px;cursor:pointer}
.iel-chat .iel-chat__fechar:hover,.iel-chat .iel-chat__fechar:focus{background:rgba(255,255,255,.12);color:#fff}

.iel-chat .iel-chat__corpo{flex:1;overflow-y:auto;padding:16px 14px 8px;background:var(--ch-fundo);overscroll-behavior:contain}
.iel-chat .iel-chat__msg{display:flex;flex-direction:column;max-width:84%;margin:0 0 10px}
.iel-chat .iel-chat__msg p{margin:0;padding:9px 13px;color:#1f2624;border-radius:14px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:15px;line-height:1.4}
.iel-chat .iel-chat__msg time{margin:3px 4px 0;font-size:11px;color:var(--ch-suave)}
.iel-chat .iel-chat__msg--atendente{align-items:flex-start}
.iel-chat .iel-chat__msg--atendente p{background:#fff;border:1px solid var(--ch-linha);border-bottom-left-radius:4px}
.iel-chat .iel-chat__msg--visitante{align-items:flex-end;margin-left:auto}
.iel-chat .iel-chat__msg--visitante p{background:var(--ch-verde);color:#04241d;border-bottom-right-radius:4px}
.iel-chat .iel-chat__msg--visitante a{color:#04241d}
.iel-chat .iel-chat__msg--sistema{max-width:100%;align-items:center;text-align:center}
.iel-chat .iel-chat__msg--sistema p{background:transparent;padding:2px 8px;font-size:13px;color:var(--ch-suave)}
.iel-chat .iel-chat__aviso{margin:0 0 10px;padding:9px 12px;border-radius:10px;background:#fff7e0;border:1px solid #f1dd9c;font-size:13px;color:#5b4a12}



/* Formulário de início */
.iel-chat .iel-chat__inicio{display:flex;flex-direction:column;gap:9px;padding:4px 0 6px}
.iel-chat .iel-chat__inicio label{display:flex;flex-direction:column;gap:3px;font-size:13px;font-weight:600;color:#33403c}
.iel-chat input[type=text],.iel-chat textarea{width:100%;margin:0;border:1px solid #cfd6d4;border-radius:10px;padding:10px 12px;background:#fff;color:#1f2624;font-family:inherit;font-size:16px;line-height:1.35;box-shadow:none}
.iel-chat input[type=text]:focus,.iel-chat textarea:focus{border-color:var(--ch-verde-esc);outline:2px solid rgba(15,194,134,.25);outline-offset:0}
.iel-chat .iel-chat__inicio textarea{resize:vertical;min-height:72px}
.iel-chat .iel-chat__inicio .iel-chat__aceite{flex-direction:row;align-items:flex-start;gap:8px;font-weight:400;font-size:12.5px;line-height:1.35;color:var(--ch-suave)}
.iel-chat .iel-chat__aceite input{flex:none;width:18px;height:18px;margin:1px 0 0}
.iel-chat .iel-chat__armadilha{position:absolute !important;left:-9999px !important;width:1px;height:1px;overflow:hidden}
.iel-chat .iel-chat__botao{display:block;width:100%;margin:2px 0 0;border:0;border-radius:999px;padding:13px 18px;background:var(--ch-verde);color:#fff;font-size:16px;font-weight:700;line-height:1.2;cursor:pointer}
.iel-chat .iel-chat__botao:hover,.iel-chat .iel-chat__botao:focus{background:var(--ch-verde-esc);color:#fff}
.iel-chat .iel-chat__botao:disabled{opacity:.6;cursor:wait}
.iel-chat .iel-chat__erro{margin:0;font-size:13px;color:#b42318}



/* Envio */
.iel-chat .iel-chat__envio{display:flex;align-items:flex-end;gap:8px;padding:10px 10px 6px;border-top:1px solid var(--ch-linha);background:#fff}
.iel-chat .iel-chat__envio textarea{flex:1;min-height:44px;max-height:120px;resize:none}
.iel-chat .iel-chat__enviar{flex:none;width:44px;height:44px;margin:0;border:0;border-radius:50%;padding:0;background:var(--ch-verde);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center}
.iel-chat .iel-chat__enviar:hover,.iel-chat .iel-chat__enviar:focus{background:var(--ch-verde-esc);color:#fff}
.iel-chat .iel-chat__enviar:disabled{opacity:.5;cursor:wait}
.iel-chat .iel-chat__enviar svg{width:20px;height:20px}
.iel-chat .iel-chat__rodape{display:flex;justify-content:space-between;gap:8px;padding:2px 14px 8px;background:#fff;font-size:11.5px;color:var(--ch-suave)}
.iel-chat .iel-chat__rodape button{margin:0;border:0;padding:0;background:none;color:var(--ch-suave);font-size:11.5px;text-decoration:underline;cursor:pointer}

/* Celular: janela em tela cheia, botão só com o ícone */
@media (max-width:600px){
	.iel-chat{right:14px;bottom:14px}
	.iel-chat.iel-chat--esquerda{left:14px}
	.iel-chat .iel-chat__bolha{padding:14px;gap:0}
	.iel-chat .iel-chat__bolha .iel-chat__rotulo{display:none}
	.iel-chat .iel-chat__ponto{left:auto;right:6px;top:6px}
	.iel-chat.iel-chat--aberto{inset:0;right:0;bottom:0}
	.iel-chat.iel-chat--aberto .iel-chat__janela{width:100%;height:100%;height:100dvh;border-radius:0}
	.iel-chat .iel-chat__convite{width:min(250px,calc(100vw - 28px))}
}